Shipping and Returns
Shipping Policy
At NL Natalia Livramento, we work hard to ensure that your orders arrive quickly and safely. Below, you will find information about our delivery times and what to expect when shopping with us.
Delivery Times:
Domestic Orders: All orders are processed and shipped within [2] business days after payment confirmation. Delivery time may vary from [3] to [5] business days, depending on your location and the chosen carrier.
International Orders: For deliveries outside the country, the processing time is up to [3] business days. The international delivery time can vary from [10] to [12] business days, depending on the destination and customs procedures.
Processing and Shipping:
Order Processing: Once we receive your order, it will be processed within [2] business days. You will receive a confirmation email with shipping status information and a tracking number once your order has been shipped.
Tracking: Use the tracking code provided to track the status of your delivery. Tracking information will be available on the website of your chosen carrier.
Important Notes:
Holidays and Weekends: Orders placed during holidays and weekends will be processed on the next business day.
Incorrect Addresses: Please check your shipping address carefully before finalizing your purchase. We are not responsible for delays or losses caused by incorrect address information.
Support: If you have any questions about the status of your order or need additional assistance, please contact our customer service team. We are here to ensure your shopping experience is the best possible.
Return and Exchange Policy
At NL Natalia Livramento, our return and exchange policy is designed to ensure that your shopping experience is always smooth and satisfying. If you are not completely happy with your purchase, we are here to help.
How it works:
Returns: If you need to return an item, please contact us for guidance on the process. We accept returns within [number of days] days of receipt, as long as the product is in its original condition.
Exchanges: To exchange a product, follow the same return procedure and choose a new item from our catalog. Our team will be ready to help facilitate the exchange.
Refunds: Upon receipt and inspection of your returned item, we will process your refund to the original form of payment.
We are committed to ensuring your complete satisfaction and making the process as simple as possible. For further details or assistance, please contact our customer service.